Support

Help for the Tote Rack app for iPhone and iPad and the web app at tote-rack.pages.dev.

Contact

Questions, problems or ideas? Email toterack@mail.grokbot.com. It helps to say which device you use and your Tote Rack version (shown at the bottom of Settings).

Restore Tote Rack Pro

Pro is a one-time in-app purchase in the iPhone and iPad app (no subscription). On a new device, sign in with the same Apple Account, open Settings in Tote Rack and tap Restore purchase. The Pro screen has the same button.

Back up or move your racks

There are no accounts: your racks, totes and photos are stored only on your device. To keep a copy or move to another device, use Settings → Export backup. On the other device, use Import & merge (adds to what's there) or Import & replace (replaces everything).

QR labels

Print a QR label from any tote (open the tote, then QR label) and stick it on the bin. The label keeps pointing to that tote, even after you move it to another spot on the rack.

How to scan: in the App Store app (iPhone and iPad), use the app's own scanner (the QR button at the top of Racks, Totes and Search). Scanning Tote Rack labels there is free. The iPhone Camera app opens the website, not the App Store app. In the Home Screen web app, use its own QR button too. Only for racks kept in a web browser, scan with your phone's camera.

A label opens its tote only where that rack is saved (one browser, Home Screen web app or App Store app).

Anywhere else: Tote not found.
iPhone and iPad: the Camera opens your default browser, not the App Store app or Home Screen web app (each has its own storage).
To move racks: Settings → Export backup, then Import & merge where you scan.

Privacy

See the privacy policy.